Data provide an important basis for us to provide an excellent service. Our greatest asset, however, is the trust of our customers. Protecting customer data, and using it only in a way that our customers expect us to, is our highest priority. Therefore, the compliance with all legal provisions concerning data protection is a matter of course for us. Furthermore, it is important to us that you always know when and what kind of data is stored and how we use it.
Data Transmission and Logging in Server Protocols
When accessing our website, your Internet browser automatically transmits data to our web server. These are, among other things, date and time of access, URL of the referring website, retrieved file(s), the amount of data transmitted, browser type and version, operating system and your IP address. This data is stored separately from other data that you enter in the context of using our services in the log files of our web server. Under normal circumstances, it is not possible to link this data to a particular person. This data is analyzed to ensure system security and is then deleted. A combination or comparison of this data with data from other sources will not take place.
Our website may be used without providing any personal information. However, providing personal data may be necessary for using certain services, which are described in more detail below. Data are only personal data if they can be unambiguously assigned to an individual person. The processing of your personal data (e.g. name, address, e-mail address, phone number, IP address etc.) follows the European General Data Protection Regulation (EU GDPR) as well as the new German Federal Data Protection Act (BDSG (neu)).
The following regulations provide information about the type, extent, purpose, use and processing of stored data through
SIGMA Engineering GmbH
52072 Aachen, Germany
E-Mail: Show email
Phone: +49 (0)241 89495-0
Data transfer with this website is secured using HTTPS / TLS. Nonetheless, any transfer of data via the Internet may be affected by security weaknesses and leaks. Therefore, a complete protection against access of your transmitted data through third parties cannot be guaranteed. The systems and software in use on this website are updated regularly to minimize these risks.
Cookies are small text files that are stored and saved on your computer by your Internet browser. On our website, we use session cookies for optimizing our web presence and services. These session cookies are stored in your browser while using the site and are deleted upon completion of the corresponding website session. You can avoid the installation of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to comfortably use the full functionality of our website.
Collection and Statistical Analysis of Content-Related Data – Use of the Web Analysis Software Matomo
SIGMA Engineering GmbH uses Matomo to track and monitor the use of our website. Matomo is operated together with this website by SIGMA in Aachen, Germany on local servers. Data regarding the usage of our website are only recorded by SIGMA Engineering GmbH and are only processed by SIGMA and its subsidiaries. Under no circumstances will we forward this data to third parties.
Information collected by Matomo, e.g. time, place and frequency of your visit to the SIGMA website, is saved for statistical purposes. Your IP address is processed by us in anonymized and abbreviated form only, so that a referencing to individual website visitors is not possible. As a user of our website, you remain anonymous. Matomo uses two cookies for its analysis.
If you do not agree with the storage and analysis of the data about your visit to our website, you can object to the collection and use of this data at any time by unselecting the corresponding checkbox. This leads to the saving of a so called opt-out cookie in your browser, which prevents Matomo from monitoring and saving any data from your visit. Please note that with any deletion of cookies in your browser settings, also the opt-out cookie may be removed and may thus have to be reactivated.
Google Maps – Consent to Your Data Being Processed by Google
This website uses Google Maps for the visualization of maps. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
YouTube with Extended Data Protection Mode
The SIGMA website may embed components (videos) from YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, which is part of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.
When you access a SIGMA web page with an embedded YouTube video, a connection to a server of YouTube will be established, and the corresponding content will be displayed in your web browser. SIGMA activates YouTube’s “privacy-enhanced mode” when embedding videos on its own website. According to YouTube, when using the “privacy-enhanced mode”, YouTube will only receive or store information about the SIGMA page you were using while watching the video when you start the video. If you are simultaneously signed in with your YouTube account, this information will also be registered in your YouTube account. You can avoid this by logging out of your YouTube account before visiting our website. Further details are provided by Google under the following link: https://www.google.de/intl/en/policies/privacy/
Customer and Support Area
On our website, you have the possibility to register for access to the customer and support area. To access our customer and support area, a valid SIGMASOFT® license or another business relationship with SIGMA is required. To access this customer and support area, you will be provided with a personal user account with your user name and the corresponding personal password.
To allow us to provide you with our services, your data will be stored separately from this website in an encrypted manner for the duration of our business relationship. Your data is stored at SIGMA Engineering GmbH in Aachen, Germany, exclusively on local servers. In no case will a usage profile be created. These data are only processed by SIGMA Engineering GmbH or by SIGMA’s subsidiaries. Under no circumstances will we forward this data to third parties. The content of the customer and support area are provided to you in a personalized manner, dependent on your business relationship with SIGMA and the license status of your SIGMA products.
With your registration, we will also save your IP address, the time and the date of your registration. This serves as evidence of your registration and your consent.
Profile – Your Personal Data and Settings
The customer and support area shows your profile as registered by us, including your registered personal data, and offers you the possibility to change that information if needed. If you use our file transfer area, the profile page offers you further options to manage access rights for other registered users within your company. Please note that we will not offer the identification data of those registered users automatically – for reasons of data protection, their personal data (e.g. e-mail address) needs to be known to you.
You have the right to withdraw or limit consent to the processing of your data at any time. Furthermore, you have the right to have your personal data deleted. If you want to make use of these rights, please send an e-mail to Show email .
Our website offers you the possibility to subscribe to our newsletters, which periodically provide information about our activities, products and services. To receive a newsletter, you need a current e-mail address. We will check whether you are the owner of this address as well as whether the recipient is authorized to receive the newsletter. With your newsletter registration, we will save your IP address, the time and the date of your registration (opt-in) as evidence of your registration and your consent.
By registering for our newsletter, you agree that your data and your use are automatically stored electronically through the newsletter tracking capabilities. Your data is stored at SIGMA Engineering GmbH in Aachen, Germany, exclusively on local servers. We will not collect any other data. The collected information is exclusively used with reference to the delivery and use of the newsletter. These data are only processed by SIGMA Engineering GmbH or by SIGMA’s subsidiaries. Under no circumstances will we forward the data to third parties.
You may cancel your newsletter subscription at any time, either by clicking a link in the footer of the newsletter, within your profile on our website or by e-mail to Show email . With the cancellation of the newsletter subscription, your consent to the aforementioned tracking is revoked. Further details are provided with the confirmation e-mail as well as with each newsletter.
On this website, we offer you the opportunity to get in contact with us either by e-mail and/ or via a contact form. In this case, the provided information will be saved and processed for the purposes for which the contact was established. Your data is stored at SIGMA Engineering GmbH in Aachen, Germany, exclusively on local servers. These data are only processed by SIGMA Engineering GmbH or by SIGMA’s subsidiaries. Under no circumstances will we forward this data to third parties. The provided data will not be used for comparison with any other data collected from other components of this website.
Information / Revocation / Cancellation
As specified in European General Data Protection Regulation (EU GDPR), you can contact us free of charge in case of questions regarding the collection, processing or use of your personal data as well as to request their correction, blocking, deletion or for the revocation of any given consent. For this purpose, we have set up the following e-mail address: Show email .
You have the right of rectification or deletion of incorrect personal data as long as there is no legal obligation of SIGMA to retain the data for a specified length of time.
Singapore Personal Data Protection Act (PDPA):
In addition to the EU GDPR, we follow the Singapore PDPA. If you have any concerns, questions or would like your data to be modified or erased from our systems according to PDPA rules, you may contract our appointed Data Protection Officer (DPO) via email or phone during business hours, Monday to Friday 9am – 6pm:
Mr. Rachmat Santoso
Email: Show email
Tel.: +65 6564 3435
All inquiries will be handled diligently, swiftly and without applying any administrative charges